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Your number one source for 100% Human Hair Extensions!

Frequently Asked Questions

The following are some most frequently asked questions from our customers. If you do not see the answer to your question, please feel free to contact us for more information. 

  • Can I curl the hair?
  • What is Remy or Remi hair?
  • Can I dye the hair extensions?
  • What is the difference between the 110 gram, 150 gram and the 200 gram hair extension sets?
  • How often should I wash the hair?
  • How long does shipping take?
  • Is the hair human hair?
  • Does Trendy Town ship worldwide?
Q. Can I curl the hair extensions?
A. Our hair extensions are made from 100% human hair, therefore you can treat them as you would your regular hair. This includes curling and flat ironing the hair extensions.
Q. What is Remy or Remi hair?
A. Remy or Remi hair is human hair that is carefully collected to ensure that the roots of the hair are kept in the same direction. It is believed that Remy hair will endure less tangling and matting than regular hair extensions.
Q. Can I dye the hair extensions?
A. Our hair extensions are made from 100% human hair, therefore you can color the extensions. However it is only recommended to dye the extensions darker and not lighter. Help from a professional stylist is strongly advised when dying the extensions. If you would like to try to dye them your self, we recommend that you test the color on one of the 2" pieces before dying the whole set.
Q. What is the difference between the 110 gram, 150 gram and the 200 gram hair extension sets?
A. The difference is the amount of hair you will receive. Everyone is different, and the amount of hair you need will depends on the thickness of your natural hair or the look you are trying to achieve. Generally if you have fine hair or are just looking to add a bit of volume, the 110 gram set should be more than enough hair. If you have shorter hair, your hair is average thickness, or would like to add a lot of length, the 150 gram set would be ideal. If you have very thick hair, we recommend the 200 gram set.
Q. How often should I wash the hair?
A. The hair is 100% human so you can wash it like your regular hair, but it is important to remember that excessive washing will shorten the life of the extensions over time. For this reason we recommend only washing the hair extensions if necessary with a mild shampoo and conditioner. Let hair extensions air dry and apply a small amount of smoothing shine serum before flat ironing or curling the hair.
Q. How long does shipping take?
A. Shipping depends on the method selected. We offer both regular and express shipping shipped via Canada Post. Generally regular shipping takes approximately 1 week to most Canadian and USA destinations and Express Post 2-3 business days. It is important to remember that shipping times do not include weekends and holidays. For more information on shipping, please feel free to contact us.
Q. Is the hair human hair?
A. Yes, we only carry premium grade A 100% human hair extensions as they are the most versatile and look the most natural. Our hair extensions are not mixed with any synthetic hair.
Q. Does Trendy Town ship worldwide?
A. Yes, Trendy Town ships worldwide to most international locations. Shipping times will be slightly longer, please contact us for more information.
Q. Do you offer returns?
A. Yes, we accept returns for unused products. Please see our return policy for more information.